1. Scope

This Privacy Policy explains how Lore collects, uses, and protects information across all Lore products, including Lore Frodo, Lore Trace, Lore Warden, and future offerings.

2. Information We Collect

a. Account Information

Name
Email address
Organization details
Authentication identifiers

b. Connected Data

Data from systems you connect, which may include:

Messages and conversations
Tickets and issues
Documents and files
Code metadata
Logs, signals, or operational data

Lore only accesses data you explicitly authorize.

c. Usage and Telemetry Data

Feature usage
Performance metrics
Error and diagnostic logs

3. How We Use Information

We use information to:

Provide and operate Lore products
Generate summaries, traces, and insights
Maintain security and reliability
Improve product quality and performance

4. AI Processing

Customer data may be processed by:

Lore's internal systems
Secure third-party infrastructure or AI service providers

Lore does not use customer data to train public or consumer models.

5. Data Sharing

Lore does not sell personal or organizational data.

We may share data with:

Infrastructure and cloud providers
Security, monitoring, and analytics vendors
Authorities when legally required

All service providers are bound by confidentiality obligations.

6. Data Retention

We retain data:

While accounts are active
As needed to provide the services
As required by law or contractual obligations

You may request deletion subject to these requirements.

7. Access Controls

Lore supports:

User-level access controls
Role-based permissions
Organization-scoped data isolation

8. Security Measures

Lore uses:

Encryption in transit and at rest
Access logging and monitoring
Periodic security reviews

9. Your Rights

Depending on jurisdiction, you may have rights to:

Access your data
Correct inaccurate data
Request deletion
Restrict processing

Requests can be sent to: privacy@lorememory.com

10. International Data Processing

Data may be processed in multiple jurisdictions with appropriate safeguards.

11. Updates to This Policy

Lore may update this Privacy Policy periodically.

Material changes will be communicated where required.

12. Contact

Privacy inquiries: privacy@lorememory.com