Customer service solutions
Customer Service

Support digital twins that
remember every fix.

Lore creates agentic AI clones that learn from every ticket, resolution, and customer interaction. Full context, always.

Example

See it in action

The twin knows this because it learned from past tickets, engineering PRs, and internal documentation. It can answer, explain, and act.

A customer is reporting an issue with login authentication. What's the known solution and have we seen this before?

17:20

Complete troubleshooting information:

Known Issue - KB-1247

Issue: OAuth token expiration causing login failures. Solution: Clear browser cache and re-authenticate. Affects users with sessions >30 days.

Previous Ticket - #CS-8921

Similar case resolved Nov 2023. Customer: TechCorp. Resolution: Token refresh required. Root cause: SSO provider token expiry mismatch.

Engineering Fix - PR #3421

Fix deployed Dec 2023: Extended token lifetime to 45 days. Status: Resolved for 95% of affected users. Remaining cases require manual token refresh.

Compiled from 15 sources

Use Cases

How support teams use digital twins

Resolution memory

The twin remembers every fix, workaround, and resolution path. Full context for every new ticket.

Agent continuity

When agents leave or change shifts, their digital twins stay. Support knowledge persists.

Fix rationale

The twin explains why certain solutions work, what has been tried before, and what escalation paths exist. With sources.

Build support digital twins.

Preserve resolution intelligence. Solve faster with full context.